Frequently Asked Questions
You sell the furniture in set, Can I buy only part, instead of the whole set?
Mostly Yes. Most items can be purchased separately. Just email or call us with the SKU #, we will quote you an individual piece price with shipping.
Are all the furniture available or in stock? How long time will it take you to deliver it to me if I purchase now?
Yes. All the furniture is available and normally it will take us about 1 to 2 weeks to deliver your furniture to your home and we will update you by phone or email of the status of your order in 2 days of your order. Upholstery items may take 3- 4 weeks to make and take another week to be delivered to your home, though in many cases they are delivered a lot quicker. Due to seasonal, demand or other unexpected reasons, occasionally some items may be out of stock temporarily. We will update you the status of the order and offer you other options or cancellation of your order if you really can not wait that long.
Do you offer warranty to the furniture you sell?
Yes. All items sold carry manufacturer s warranty which varies and are stated in detail with the product. We choose only the quality products and manufacturers we have confidence to sell!
Are all of the furniture made of solid wood or genuine leather?
Yes and No. We describe the material of the furniture in detail for each style. Solid wood and genuine leather are major materials building furniture, but plywood, vinyl and fiber board are also used in various extent in some items.
Can I see and touch the furniture before I make the purchase?
Mostly NOT. Due to the number of style, color and size, we can not display all of them for physical touching and feeling of the material. We agree this is your little sacrifice in exchange of the low price. We just want to assure you that we are an veteran in furniture business and we choose only the best quality product in the price level to sell. We have full confidence on the products we sell.
Can I choose a different color or size not mentioned in unofurniture.com? Do you custom make furniture?
No. We do not custom make furniture. We are authorized dealers for the furniture manufacturers which are mostly volume makers and they do not custom make furniture either. We have listed all the colors and size available in furntiuretent.com already.
Will the furniture delivered have the exact color as shown on UnoFurniture.com?
Yes but not exact. Actually same color may be shown as different slightly in different computer monitors. Furniture also seems darker in under lighted room and lighter in well lighted room or under sunlight. Therefore, you may expect very slight difference of color as shown on the web site or on your monitor or in your specifically lighted home.
What tools do I need to assemble the furniture?
All necessary tools are normally included in the furniture hardware. All the furniture also provide a assemble instructions in the package. Powered tool will make your assemble job easier and faster.
Can I disassemble the furniture if I want to move the furniture to a new location?
Yes and No.You can disassemble some furniture, like most bed rails and headboard, dresser mirror, dining table legs, entertainment center top bridges, etc. which are assembled with removable screws when you move the furniture. Other furniture, like computer desk, book shelf, are assembled permanently with glue and non-screws. You normally can not disassemble these kind of furniture and reassemble them again.
One of the best things about buying through unofurniture.com is that we do not have to charge sales tax, with one notable exception: orders shipping to California will be subject to a sales tax of 9.25%.
How Do I Cancel My Order?
Once the order is placed with Unofurniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 12-hour period after an order is placed by the customer. Once this step has been completed by Unofurniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don't accept order cancellations once the 12-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in this e-mail receipt is correct. We give you 12 hours to review your e-mail confirmation and reply with any discrepancies or changes at no charge. If the customer does not notify us of any changes within the 12-hour window unofurniture.com will proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the Cancellation Policy as described below. Any exception to this Cancellation Policy will be solely at the discretion of Unofurniture management. In the event that Unofurniture management agrees to proceed with the cancellation of an order, the customer may be responsible for a cancellation or restocking fee of up to 25% of the purchase price as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to email@example.com. Please note that only written requests for cancellation will be processed by Unofurntiure
How Will My Order Ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We at Unofurniture.com your order to be shipped via the most dependable, quickest, and safe way possible. We continuously work with the most prestigious shipping companies such as Roadrunner, BestOvernite, FedEx, HomedirectUSA and Custom as well as privately owned shipping companies specializing in furniture delivery and assembly.
IMPORTANT: Once a customer has been issued a tracking number, the order is shipped and can no longer be cancelled or modified.
Standard Shipping: Curb Side Delivery
If your order is large and/or heavy we will arrange Standard Tracking shipping. The Standard Tracking shipping is a shipping method, which can be described as a "Curb Side Delivery".
If you are ordering a very large or/and heavy item, you or your partners will need to help the driver to unload the merchandise from the truck, otherwise, the driver may have to use the lift gate and you will be charged additional fees for the lift gate which is not included in the freight paid. Please keep in mind that you need someone to help to move it.
You will be contacted for an appointment by the Shipping Company ahead of time so that you can plan your schedule accordingly. Shippers are expected to notify you of a delivery day, time and service options, so you can have the appropriate help available to get your order into your home if necessary. Please note that shipping times are estimated and cannot be guaranteed. If you are not at home when the delivery was scheduled and the freight company has to return with your order, a second delivery fee may apply based on the carrier.
Under no circumstances can the items left outside of the house or apartment unattended.
Standard Shipping: Truck Freight
A fleet of Unofurniture.com trucks is always on standby to quickly deliver orders in states near our warehouse and distribution center.
Alternatively, most truck freight companies offer additional services such as:
• Helping you to move items into your house
• White Glove Service (including light setup, placing your new furniture in the room of your choice, removing and placing the debris outside of your house)
• Taking furniture to another then ground floor.
Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for paying the truck freight carrier directly for any additional services.
In all cases the shipper will not hookup any electrical or component wires.
All customers are required to sign a bill of lading upon delivery. Should you notice any damage to the boxes in which your furniture was delivered, please, note the damages on the bill of lading.
IMPORTANT: You MUST inspect the package at the time of delivery and SIGN bill of lading. If your order arrives damaged, please notate the damage to the item(s) and the box(s) in detail on the bill of lading and accept the delivery and contact us immediately. If this occurs outside of our business hours please call us on the next business day. If you did not note a damage on the bill of lading, we cannot be responsible for this damage and may have a problem to reimburse you.
When Will My Order Arrive?
As usual. we will ship out any order in 5~7 business days form our warehouse. If there is any change for delivery, we will contact you in advance.
Some warehouses stock items that can be shipped the same day or within 48 hours.
Others items require a longer time to ship to your location (As usual, 2-4 weeks).